Terms of service

1. The service

TableMate lets your guests scan a QR code at their table, order from their phone, share one tab with their table and call your staff. Your servers, kitchen, bar and managers see orders and table status live. You get the website, the guest web app, the staff app and the owner dashboard. A mobile app may be added later under these same terms.

2. Your account and team

• Give us accurate sign-up details and keep them up to date.
• You are responsible for everyone you add to your restaurant (owners, managers, servers, kitchen and bar staff) and for what they do in it.
• Keep passwords and staff PINs private, and only pair staff devices you control. Tell us straight away if you think someone has got into your account.
• Support staff may sign in to your dashboard to help you, only for a stated reason. Every such session is logged and can't change your billing or password.

3. Free trial

New restaurants get a free trial of 90 days with every feature. No card is needed to start. We will remind you before it ends.

If the trial ends without a plan, your account becomes read-only: you can still sign in and see your data, but guests can't place orders until you choose a plan.

4. Plans and fees

• Plans are priced by the number of tables. Current prices are on our pricing page. Enterprise plans are quoted separately.
• Fees are charged monthly or yearly in advance, in the currency shown when you choose the plan, plus any taxes that apply.
• On a paid plan you can only add as many tables as your plan allows. Move up a plan to add more.
• We will give you at least 30 days' notice of a price change. The new price applies from your next billing period.
• Fees already paid are not refunded, unless the law requires it or we say otherwise in writing.

5. Your guests and their payments

• TableMate does not take payments from your guests. Guests pay you directly, as they do today. You are responsible for collecting payment, for your prices, tax and service charges, and for refunds.
• You are responsible for your menu: item names, descriptions, prices, photos, allergen and dietary information, and keeping sold-out items up to date.
• Bills shown in the app are a convenience. Check totals before you take payment.
• Guests give a phone number to start or join a tab. You must use guest details only to serve that visit, and follow the law that applies to you. Our privacy policy explains how we handle them.

6. Your content and data

• You own your menus, photos, translations and restaurant data. You let us store, show and process them only to run the service for you.
• Only upload photos and text you have the right to use.
• You can export your orders and reports at any time from the dashboard. We don't delete your data when your trial ends or you cancel: your menus, orders and reports stay in your account, so they are there if you come back.
• We may use anonymous, combined statistics (for example the number of orders across all restaurants) to run and improve the service. These never identify you or your guests.

7. Acceptable use

Don't use the service to:

• break the law, or sell anything you aren't allowed to sell;
• send spam or contact guests for anything other than their visit without their permission;
• try to get into other restaurants' data, test our security without our written permission, or overload the service;
• copy, resell or rebuild the service.

8. Availability and changes

We work to keep the service running all the time, but it may sometimes be unavailable, for example during maintenance or because of problems with the internet or our providers. Keep a way to take orders without it (such as pen and paper). We improve the service often; if we remove something important you rely on, we will tell you first.

9. Suspension and cancellation

• You can cancel at any time. Your plan stays active until the end of the period you have paid for.
• We may suspend an account if fees are unpaid, if these terms are broken, or to protect guests, other restaurants or the service. Where we can, we will warn you first and give you time to fix the problem.
• We may close the service with at least 90 days' notice and a refund of fees paid for the time after it closes.

10. Warranties and liability

The service is provided "as is". As far as the law allows, we don't promise it will be free of errors or always available.

As far as the law allows, we are not liable for lost profits, lost sales or indirect losses, and our total liability to you in any 12 months is limited to the fees you paid us in that time. Nothing in these terms limits liability that the law does not allow to be limited, or rights you have as a consumer.

11. Changes and governing law

We may update these terms. We will email account owners about important changes at least 30 days before they apply. If you keep using the service after that, the new terms apply.

These terms are governed by the laws of [Jurisdiction], and its courts handle any dispute, unless the law where you are says otherwise.

12. Contact

RX Alpha Tech
[Company address]
support@tablemate.dailyos.work